In this Policy, we, us and our means One80 Conveyancing.

By using our websites, applications and services, or otherwise providing us with your information, you consent to us collecting, holding, using and disclosing your personal information as described in this Policy. If we are not able to collect, handle, use and disclose personal information about you as set out in this Policy, we may not be able to provide you with our services or with access to our websites or applications.

What personal information do we collect?

Personal information is information or opinion from which an individual’s identity may be ascertained. The nature of personal information collected by One80 Conveyancing generally includes name, date of birth, contact details (including physical addresses and email addresses), occupation, company name, username and password (as applicable), personal preferences, payment details, employment history, education and qualifications, testimonials and feedback, and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations.

We may also collect and process non-personal information provided to us when you visit our websites or use our applications (such as, but not limited to, the website you came from, your location information, IP address, web browser and/or device type and the time and date of access.)

How do we collect personal information?

We will generally collect personal information:

  • directly from you when you provide your details to us by any means;
  • indirectly from you, through emails, forms, face-to-face meetings, interviews, registration and attendance at webinars or workshops, business cards, online queries and telephone conversations, and through use of the services available through our websites, applications and social media channels; and
  • in some instances, from third parties, for example, we may use third parties to analyse traffic at our website, our blogs and social media channels, which may involve the use of cookies.

How do we protect your personal information?

One80 Conveyancing is committed to keeping your personal information secure, and we will take all reasonable precautions to protect your personal information from unauthorised access, loss, misuse, or alteration.

Use and disclosure of personal information

One80 Conveyancing will use and disclose your personal information for the purpose for which the personal information was initially obtained, including:

  • to conduct our business and comply with our legal obligations;
  • to market our services;
  • to communicate with you to provide or promote our services; and
  • to help us manage and enhance our services.

Personal information provided to One80 Conveyancing may also be shared with related companies to One80 Conveyancing or to other service providers for the purposes of providing you with a service.

One80 Conveyancing may however be required to disclose your personal information without your consent if the disclosure is:

  • required or authorised by law;
  • required in order to investigate an unlawful activity;
  • required by an enforcement body for investigative activities; or
  • necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

Generally, One80 Conveyancing will retain your personal information within Australia and not use or disclose it overseas. However, on some occasions the information may need to be transferred overseas to entities or individuals who assist us in providing our services and who perform functions on our behalf.

Direct marketing

From time-to-time One80 Conveyancing may use your personal information to provide you with information or identify business activities or investment opportunities which may be of interest to you.

If you do not wish to receive direct marketing information, please let us know and we will take immediate steps to ensure that you do not receive any direct marketing information in future.

Access to personal information

Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you by sending an email to [email protected]. We will require you to verify your identity and to specify what information you require. We reserve the right to charge you a fee for this and you will be advised of the cost in advance.

Changes to this policy

We reserve the right to amend this Policy from time to time for any reason.

Complaints

If you believe that your privacy has been infringed you are entitled to complain. All complaints should initially be in writing and sent by email to [email protected]. We will endeavour to resolve the complaint as soon as possible but within 30 working days.